An example of creating a "bundle" service
A bundle is a service which the end user knows as the one solution that they are looking for, but which in fact actually consists of a number of different services. For example, a Manager might...
View ArticleWhy can I only publish "Business" Service CIs through the Service Catalogue...
Services are Configuration ItemsITIL distinguishes between Technical Services and Business Services. Service Desk contains a Service Catalogue. In ITIL the Service Catalogue only contains Business...
View ArticleFrequently asked questions for Service Catalogue
When setting up Service Catalogue these are the basic steps that are followed:Ensure that the required objects are configured to be part of the Service Catalogue in Object Designer.Add the items to the...
View ArticleIf following the steps in the manual to add a link to Service Catalogue...
Environment: ServiceDesk 7.4 or higher Self Service Problem: On page 26 of the Service Catalogue guide it tells you how to create a new link in Self Service for Service Catalogue. In essence you...
View ArticleWhen clicking Add to Cart in Service Catalogue I have to click Add to Cart...
Environment: 7.5 Self Service Service Catalogue Question: I have the Enable Shopping Cart option in Web Desk System Preferences set to True so that my End Users can add multiple requests to their...
View ArticleTroubleshooting problems with publishing the Service Catalogue - Step by Step...
This article assumes that you have read through the Service Catalogue manual Chapter 2 "Maintaining the Service Catalogue" (a link to the 7.4 manual is here and the section that you want is pages 12 to...
View ArticleSome of my catalogue item descriptions are blank on the Service Catalogue - why?
Environment: Service Desk 7.4 to 7.5SP1 Problem:In the Service Catalogue display some of the items which have been published are showing a blank description field. If you click into the records they...
View ArticleSearching in Service Catalogue doesn't bring any result back when it should
Environment: Service Desk - 7.5 and newer. Problem: I can load my Service Catalogue in Self Service and I do get results. However if I search for an item that I know is in the list I'm not getting any...
View ArticleImpossible to prevent the launch of CI Admin screen for Service Items in...
When you go into the service catalogue and click on an item it launches the CI Admin screen instead of the window associated with the process. If you click on the Add to Cart button it launches the...
View ArticleService Catalogue - "Attempt to set the status value of a Process.Process...
Environment:Service Desk 7.5 and newer. Problem:In Service Catalogue, when a user clicks "View Cart" or "Add to Cart and Check Out", basically, any action that would display the shopping cart, they get...
View ArticleLANDESK Service Desk Service Catalogue Landing Page
LANDESK Service Desk Service Catalogue Desk Landing Page The following page contains recommend community documents for Service Catalogue. To get started the product documentation for Service Catalogue...
View ArticleThe "Request Service" action has disappeared from the Service window
ProblemIn a previous version of Service Desk a Request Service action was visible when I viewed an item from the Service Catalogue. After upgrading, the Request Service / Add to Cart link is still...
View ArticleHow to modify the Service Cataloge Display
Description:When we create and public service cataloge, user can log on request from the web site of self service. Question:How can we change the display of the request? For example, I'd like to remove...
View Article
More Pages to Explore .....